Privacy Policy

We value your privacy. This policy explains how Zuli's Cookies collects, uses and protects your personal information when you visit our website, place an order or contact us.

Last updated: 01-10-2026

1. Who we are

Zuli's Cookies is a cookie and cake business based in Almere, the Netherlands.

Legal business name: Zuli's Cookies
Business address: De Hoopstraat 30, Almere
Business registration number (KvK): 90174194
Email: zuliscookies@outlook.com

2. What information we collect

Depending on how you interact with us, we may collect:

• Your name and contact details, including email address and phone number.
• Order details, delivery information and payment status.
• Cake order preferences, requested pickup dates and any notes you provide.
• Messages you send through our contact forms or by email.
• Your newsletter preferences and marketing consent.
• Website usage or cookie information, where applicable.

Please do not include unnecessary sensitive personal information in order forms or messages.

3. How we use your information

We use personal information when necessary to:

• Process and manage cookie and cake orders.
• Arrange shipping or pickup and contact you about your order.
• Respond to questions and customer service requests.
• Process payments and maintain required business records.
• Send newsletters, product news and special offers where we have a valid legal basis.
• Operate, secure and improve our website.
• Meet legal and accounting obligations.

4. Legal basis for using your information

Depending on the purpose, we process information because it is necessary to fulfil an order or take steps you request before ordering, to meet a legal obligation, based on a legitimate interest where permitted, or because you have given consent.

Marketing consent is separate from placing an order. You can purchase from us without signing up for promotional emails.

5. Newsletters and marketing

If you sign up for our newsletter or otherwise give valid permission, we may email you about new flavours, monthly specials, promotions and events.

You can unsubscribe at any time using the unsubscribe link in a marketing email, if provided, or by emailing zuliscookies@outlook.com. We will stop sending marketing emails as required by law. We may retain limited information about your opt-out so we can respect your preference.

6. Payments and service providers

Our website is hosted using JouwWeb. We use Mollie for payment processing. These providers may process information needed to operate the website, handle payments and provide their services. Payment details are handled according to the relevant payment provider's processes and policies.

We may also use email, newsletter, delivery, website analytics or other service providers if enabled. Add the names of any additional providers you actually use before publishing this policy.

We do not sell your personal information. We only share it where necessary for the purposes described in this policy, where required by law, or where otherwise legally permitted.

7. How long we keep information

We keep personal information only for as long as necessary for the purpose for which it was collected, subject to applicable legal retention requirements. Financial and business records may need to be retained for a legally required period. Information used for marketing is retained according to your preferences and applicable requirements.

8. Cookies and website technologies

Our website may use functional cookies needed for features such as the shopping cart. Other analytics or marketing cookies may be used if enabled. Where required, we will ask for your consent before placing non-essential cookies.

Please check the cookie settings and services enabled on our JouwWeb website so this section accurately describes the cookies actually in use. Information about cookies should also be available through the site's cookie notice or settings, where applicable.

9. Keeping your information secure

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. No online system can be guaranteed completely secure.

10. Your privacy rights

Under applicable data protection law, you may have the right to request access to your personal information, correction, deletion, restriction of processing, data portability, or to object to certain processing. Where processing is based on consent, you may withdraw that consent.

To make a request, contact zuliscookies@outlook.com. We may need to verify your identity before responding. You can also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your rights have not been respected.

11. Children

Our website is intended for general customers and is not specifically directed at children. If you believe a child has provided personal information inappropriately, please contact us.

12. Changes to this policy

We may update this policy when our business, website or legal obligations change. The latest version will be published on this page with its updated date.