Terms & Conditions

Welcome to Zuli's Cookies. These terms explain how our cookie orders, cake requests, payments, shipping and pickups work. Please read them before placing an order.

Last updated: 01-10-2026

1. About Zuli's Cookies

Zuli's Cookies is a cookie and cake business based in Almere, the Netherlands.

Legal business name: Zuli's Cookies
Business address: De Hoopstraat 30, Almere
KvK number: 90174194
Email: zuliscookies@outlook.com

2. Products and availability

We offer chunky cookies in a range of flavours, gift boxes and Tres Leches cakes. Product descriptions, photographs, sizes and prices are provided on the relevant website pages.

Our cookies are generally available throughout the year, while monthly specials may be offered for a limited time. Products and flavours are subject to availability. If an item becomes unavailable after you order, we will contact you to discuss an appropriate solution.

We aim to represent our products accurately. Minor differences in appearance may occur because our products are handmade.

3. Cookie ordering schedule

Our regular cookie order window closes on Monday at 22:00. Cookies are planned for baking on Tuesday and shipping on Wednesday or Thursday.

These are our usual processing days, not a guarantee of delivery on a particular day. Unexpected production or carrier delays may occur. If a significant delay affects your order, we will contact you where reasonably possible.

4. Prices and payment

Prices are displayed on the website in euros (€). Any applicable shipping charges are shown during checkout before you complete your purchase.

Online cookie orders must be completed through the website checkout using the payment methods made available there. Your order is subject to payment processing and confirmation.

Cake orders submitted through our cake order form are requests, not confirmed bookings. We will contact you to confirm availability, the agreed details and the total price. Please do not treat a cake request as confirmed until we have explicitly accepted it.

5. Shipping and delivery

We ship eligible cookie orders within the Netherlands. Standard shipping costs €7.50. Orders of €50 or more qualify for free shipping, subject to the shipping conditions displayed at checkout.

Please enter a complete and accurate delivery address. We cannot guarantee delivery times controlled by the carrier. If your parcel is delayed, damaged or appears to be missing, contact us at zuliscookies@outlook.com so we can look into it.

6. Cookie pickup

Free pickup may be available in Almere when offered at checkout. Follow the pickup instructions provided with your order. Please contact us if you need to clarify the agreed pickup arrangements.

7. Tres Leches cake orders

Tres Leches cakes are available by request and are for pickup in Almere only. We do not ship Tres Leches cakes.

Please submit your cake order at least one week before your preferred pickup date. Your requested date is not guaranteed until we confirm availability.

Please provide the cake type, flavour, quantity and preferred pickup date in the cake order form. Any changes to a request must be agreed with us directly.

To submit a request, visit our Cake Orders page.

8. Allergens and food handling

Our products may contain or come into contact with common allergens. Please check the allergen information provided for the product or contact us before ordering if you have an allergy or dietary question.

We cannot guarantee that a product is free from a particular allergen unless this has been explicitly confirmed by us. Please follow any storage and consumption guidance supplied with your order.

9. Changes, cancellations and refunds

If you need to change or cancel an order, contact us as soon as possible at zuliscookies@outlook.com. A change or cancellation is not confirmed until we respond.

Because food can be perishable and some cakes are made to order, statutory withdrawal rights may not apply to certain products. The applicable exception depends on the product and circumstances.

Nothing in these terms removes any consumer rights that cannot legally be excluded. If an order arrives damaged, is incorrect or does not conform to what was agreed, please contact us promptly with your order details and, where useful, photographs so we can assess the issue.

10. Delivery problems and complaints

If you have a question or complaint about an order, email zuliscookies@outlook.com and include your order details. We will review the matter and work with you towards an appropriate resolution.

11. Website use

Please use our website lawfully and provide accurate information when ordering. Product photographs, branding, text and other website content may not be copied or used commercially without our permission, except where permitted by law.

12. Privacy

We use personal information to manage orders, respond to enquiries and, where permitted, send marketing communications. Please read our Privacy Policy for more information about how personal information is handled.

13. Applicable law

These terms are governed by the laws applicable in the Netherlands. Mandatory consumer protection rights continue to apply.

14. Updates to these terms

We may update these terms when our products, processes or legal obligations change. The latest version will be published on this page with its updated date.